Over the next little while, I’ll occasionally (as I have time) be posting informational type blogs on issues that arise with my readers, websites, book info, reader email etc. These blogs will then be pointed to at intervals from the website for people who are looking for just such information.
Today it’s going to be all about email. I love email. Really, I do. See, I hate to talk on the phone. I’d much rather email someone then spend an absurd amount of time on the phone pussy footing around a subject and filling awkward silences with uh…uhm…yeah…well….and (you get the picture)
At any rate, I answer all my email. Really. If you’ve ever email me and haven’t gotten an answer, it’s because I never got it. There are a few minor exceptions. I mean if you email me to say I’m going to hell, I probably won’t respond with thank you, but I might send you my prayer request list. (It’s kind of long) And any email which begins “shame on you” is instantly relegated to the trash bin, because really, it can only go down hill after that.
Now I say all this only to bring up the point that while I DO answer all my email, there are simply times when I’m not able to answer it as quickly as I’d like to. Sometimes it might just be a few days. Sometimes I answer within minutes. Other times it might literally be weeks. When I’m on a tight deadline, email is the first sacrifice to the God’s. I could literally get lost in emails for an entire day and I can’t afford that kind of distraction when I have to finish a book like yesterday.
I’m working with my web designer to try and ease a lot of the questions I receive via email. I know it’s frustrating for readers not to have the answer they want, and it’s frustrating to me when I have the answer on my website but still get asked those questions. This is where I need help asking what can we do different? How can we make it clearer and absolute that the information on my website constitutes every thing I know to date about my books, blurbs, covers and release dates? And how can I make the information more accessible?
We’re working more and more on my FAQ section to try to answer as many frequently asked questions as we can. As soon as I get them, I have them posted with detailed answers.
But back to my point. I read and enjoy every single email I receive from readers. I know that readers like and want a personal response. I’d want one too. I just ask that you bear with me at times when my inbox starts overflowing to the tune of 15k emails. When I’m writing and email gets busy, I sorta just shut down and stop looking at the email all together because it stresses me to have unanswered emails. I like to give my readers what they expect.
So my promise still remains. I always read and respond to all email (within reason because if you’re screaming at me about hell and damnation, I’ll direct you to my sister who’s a pastor’s wife and have her teach you a few things about casting stones and what not) It’s just that sometimes I’ll answer more quickly than others and in those times when I haven’t responded in a bit, don’t think I’ve decided to no longer be gracious. It’s just that I’m probably losing my mind and no one really wants to see all that ;)
Lots of love!